Unable to Load audio in TAK: Wasapi audio player source and target channel do not match

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RaveTZ
Posts: 23
Joined: Mon Feb 05, 2018 7:11 pm

Unable to Load audio in TAK: Wasapi audio player source and target channel do not match

Post by RaveTZ »

Playback and Export Audio don't work. I get this error
Screenshot 2020-11-23 192958.png
Screenshot 2020-11-23 192958.png (4.99 KiB) Viewed 1199 times
Screenshot 2020-11-23 193123.png
Screenshot 2020-11-23 193123.png (4.72 KiB) Viewed 1199 times
Here are my audio settings:
Screenshot 2020-11-23 193243.png
Screenshot 2020-11-23 193243.png (13.21 KiB) Viewed 1199 times
The audio recorded at 16khz mono. Is there anything I can do to extract the WAV file? Maybe outside of Motive?
steven.andrews
NaturalPoint Employee
NaturalPoint Employee
Posts: 737
Joined: Mon Jan 19, 2015 11:52 am

Re: Unable to Load audio in TAK: Wasapi audio player source and target channel do not match

Post by steven.andrews »

Hi RaveTZ,

Audio recording in Motive relies on the Window's audio devices and settings. Things are typically configured in the Window's Sound Control Panel in advance, so the recording and playback settings will match.

Unfortunately, there is no way to access or export the audio from a Take without matching playback settings. This will need to be configured, or a compatible playback device will need to be used.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com
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