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motive 2.1.1 builder error

Posted: Mon Nov 30, 2020 1:11 am
by kelip
I'm using motive 2.1.1


There was no problem with calibration and CAM settings, and there was no problem when using it in the last PC.
We replaced the workstation and re-installed it.


Attached image and to build keurieiteuchang.

Riged : type body Setting the button at the bottom of the create riged bodies and don't see Button skeletons.

I have retouched the screen scale but can't see you.

Re: motive 2.1.1 builder error

Posted: Mon Nov 30, 2020 1:43 pm
by steven.andrews
Hello kelip,

Could you please reach out to us with your hardware key number?
We can double-check the license type to be sure you should have access to Motive:Body.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com

Re: motive 2.1.1 builder error

Posted: Mon Nov 30, 2020 6:41 pm
by kelip
It was solved through Formet and Reinstallation.
I don't know exactly what kind of bug it is,

Hardware key 322037
It's working normally now.
Thank you.