We have 14 Prime 13W cameras hooked to a POE switch and then connected to the computer network card. The firewalls and antivirus are deactivated and Motive is allowed through them anyways. However, when I launch Motive 2.3.1, none of the cameras appear in the program, Devices shows <No Cameras>, and I cannot calibrate the system.
Ran an ipconfig and the network card has an ip address. When I launch Motive the camera lights turn from pulsing blue to off. If I run an older version of Motive, the lights indicate a firmware update then go dark and the cameras still do not appear in Motive.
To make matters more interesting, I downloaded the Camera SDK and launched the Sample Viewer App. All the cameras connect and I can turn them on one at a time and see the markers in the system from their point of view. So the computer can get the camera feeds.
Repeated on a second machine with the same results, problem does not seem to be machine specific.
Any ideas?
Cameras (13W) not Appearing in Motive 2.3.1
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- Joined: Thu Apr 07, 2022 6:33 am