Windows 8 - TrackIR software can't see games

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TomHugs
Posts: 2
Joined: Thu Sep 05, 2013 12:29 pm

Windows 8 - TrackIR software can't see games

Post by TomHugs » Thu Sep 05, 2013 12:35 pm

Hi,

I just got my TrackIR 5 up and running and pretty much everything seemed to work ok. I got the software installed, green light came on, movements were tracked nicely no problems.

But.. When I started up War Thunder, the TrackIR software did not notice it in any way, i.e. the blue light did not even blink. I also tried Arma 2, but exact same effect. I tried toying about with the settings, loosening security settings etc. , but no effect whatsoever. :shock:

I tried looking for an answer, but it seems that the latest version of TrackIR should be Windows8 compatible. What am I doing wrong? :?:

How does TrackIR find the enchanced titles on a computer? Is it based on process names? Is there anywhere where I can modify this list? :?:

NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: Windows 8 - TrackIR software can't see games

Post by NaturalPoint-Dustin » Thu Sep 05, 2013 3:30 pm

Hi Tom,

I recommend trying to run TrackIR and your game as an administrator. I would also check for game list updates if you have not done so already. Let me know if you need further assistance with this.

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

TomHugs
Posts: 2
Joined: Thu Sep 05, 2013 12:29 pm

Re: Windows 8 - TrackIR software can't see games

Post by TomHugs » Fri Sep 06, 2013 6:45 am

Hi Dustin,

Excellent! Fixed it straight off the bat. :D
Many thanks!

Enjoy your weekend!

Smiles,
Thomas

NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: Windows 8 - TrackIR software can't see games

Post by NaturalPoint-Dustin » Fri Sep 06, 2013 11:00 am

Hi Tom,

That is great news. I will resolve your help desk ticket you have open with us. Have a great weekend.

Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

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