TrackIr Newbie

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srayner
Posts: 5
Joined: Fri Apr 10, 2015 6:49 pm

TrackIr Newbie

Post by srayner » Sat Apr 11, 2015 8:21 am

Greetings,
I am just now trying to get up to speed on DCS and Falcon 4.32. I received yesterday a new TrackIR 5.
After downloading and installing the software and before changing anything in the software, I find that when facing the camera and holding very still, that the device will not stop jumping around. Pressing F12 will center the device on the grid but it immediately starts jumping violently once again.
I feel like this may indicate a faulty unit.
Has anyone experienced this? I don't know where to start with making this device work and I find the downloadable manual lacking for someone like me. Any help would be appreciated.
I videoed the screen display when this is happening if would help anyone diagnose what is happening,
Also, there is no back lighting and it is not plugged into a USB hub,
Thanks,
Steve

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIr Newbie

Post by MikeWitham » Mon Apr 13, 2015 9:15 am

Steve,

If you could load the video that you took it would be helpful.

Regards,
Mike Witham
TrackIR Product Manager

srayner
Posts: 5
Joined: Fri Apr 10, 2015 6:49 pm

Re: TrackIr Newbie

Post by srayner » Sun May 31, 2015 11:48 am

Well, I have been unable to pursue things with TrackIR and flight simming in general. Now, I am trying to get back up to speed so I need to say that have made a lot of progress on my own so thanks for all of your help thus far. I am now getting into new questions but I will look in other areas of the forum to see if my issues are addressed or make new post in an appropriate area.
Thanks

Tansu
Posts: 6
Joined: Sat Feb 11, 2017 3:12 am

Re: TrackIr Newbie

Post by Tansu » Tue Feb 14, 2017 7:28 am

Hi,

srayner I am experiencing the exact same problem.

How did you solve it. Is my unit broken or are there some settings I have missed?

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIr Newbie

Post by MikeWitham » Tue Feb 14, 2017 10:48 am

Tansu,

There was a few settings that I changed. Could you go into the camera view and tell me how many objects the software says it is tracking?

Regards,
Mike Witham
TrackIR Product Manager

Tansu
Posts: 6
Joined: Sat Feb 11, 2017 3:12 am

Re: TrackIr Newbie

Post by Tansu » Mon Feb 27, 2017 5:45 am

Hi Mike,

I will check this and report back here.

Thanks.

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