Page 1 of 1

Oculus Update

Posted: Wed Jul 31, 2019 12:28 pm
by BrunoMartelli
Hi Oculus just updated itself.

Previously on this screen see attachment - I could use the Touch remote to bypass this message (Can't
cantfiond sensrp.PNG
cantfiond sensrp.PNG (102.3 KiB) Viewed 170 times
find sensor)

Now I cant select the dialogue box.

any ideas?


Ps this forum does not work very well - dragging and dropping attachments in the message box doesn't work and previewing blanks the entire post after logging you out first.

Re: Oculus Update

Posted: Wed Jul 31, 2019 12:34 pm
by steven.andrews
Hi BrunoMartelli,

Unfortunately, Oculus pushed this requirement in their latest updates, and we have been unable to overcome that error message. For the time being, we recommend avoiding the update, and rolling back if at all possible. Otherwise, the Oculus sensors will need to be plugged in to bypass that warning.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com

Re: Oculus Update

Posted: Wed Jul 31, 2019 4:42 pm
by BrunoMartelli
How to roll back?

Re: Oculus Update

Posted: Wed Jul 31, 2019 4:56 pm
by BrunoMartelli
Testing with the sensor plugged in brings no joy for me, instead a new error message 'Pending Hardware Issure preveting VR app from Starting'.

Re: Oculus Update

Posted: Thu Aug 01, 2019 10:58 am
by steven.andrews
Thanks BrunoMartelli,

Unfortunately, that new error message is not familiar to us. You might try running the Oculus system on its own, using its default applications, to see if the error message persists there.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com

Re: Oculus Update

Posted: Wed Aug 14, 2019 7:50 am
by BrunoMartelli
ok i manged to rollback by manully reinstalling all the software and hidden bits from an airgapped pc.
Oculus support = no help at all will not give any older software
I can get it to work sometimes but there is an intermittent problem with the VR not in stereo sometimes. Possibly to do with the virtual desktop...
This all a big shame as the whole thing was working 100% fantastic EVERY time before the Oculus update. I guss the answer is get it working, disconnect the PC from the internet. Buy a new pc to connect to the internet...

Re: Oculus Update

Posted: Wed Aug 14, 2019 11:08 am
by steven.andrews
Thanks for the update.

It is unfortunate, the route that the Oculus updates have taken. They used to be the more open platform, but this seems to have changed. We now stir people toward the Vive, as they have begun opening their platform to allow us better integration.

Cheers,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com