How to fully reinstall TrackIR software

NaturalPoint Employee
NaturalPoint Employee
Posts: 50
Joined: Wed Sep 09, 2020 5:02 pm

How to fully reinstall TrackIR software

Post by NaturalPoint.Kai » Wed Sep 23, 2020 3:52 pm

If you are running into device connection problems or software crashes, please do a full reinstall of the software to reset your computer's configurations. You can follow the steps below:

1. Unplug the TrackIR from your computer.
2. Remove TrackIR from add/remove programs.
3. Remove NaturalPoint Drivers from add/remove programs. This is the device driver
4. Delete NaturalPoint folder from Program Files x86.
5. Delete NaturalPoint folder from %APPDATA% location. APPData is a hidden folder, to reveal it you must go into the "View" tab and check the box for Hidden items. If you have tracking profiles you wish to keep, please back up this folder instead.
Hidden items.png
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6. Open regedit.exe as an administrator. Please be careful not to change other items than the ones listed below.
7. Search for and rename labeled as "NaturalPoint" to "NaturalPoint-00". The default location for this is Computer\HKEY_CURRENT_USER\Software\NaturalPoint
8. (If there are any other old references to NaturalPoint or TrackIR from the older version of the TrackIR within the registry, you may want to rename those as well.)
9. Reboot PC.
10. Download the latest installer from our website.
-The latest download will also have our latest USB Drivers.
11. Right-click and install as an administrator. At the beginning, you will be prompted to install the device driver. Make sure this gets installed.
12. Locate the Track IR 5 Icon on your desktop, right-click on it and select 'Run as Administrator'. (This only needs to be done the first time.)
Once both TrackIR software / NaturalPoint USB drivers are installed successfully, you should see USB Driver folder under the following directory:
"C:\Program Files (x86)\NaturalPoint\USB Drivers x64"

Then, in the device manager, right-click on the TrackIR that's being recognized as a USB camera device, and then point this to the NaturalPoint USB driver:
Update driver.png
Update driver.png (41.97 KiB) Viewed 811 times
Browse Drivers.png
Browse Drivers.png (43.16 KiB) Viewed 811 times
Doing this will load the NaturalPoint USB driver for recognizing the TrackIR device. You should see the device listed as "TrackIR 5" in order to use it on the TrackIR software.