Keep in mind that the TrackIR must be running before starting your game.
Make sure you have updated to the latest gameslist in the TrackIR software. The gameslist update will be triggered whenever new titles get added to the list. You can also check the gameslist by clicking the TrackIR icon on the top-left corner and selecting “Check For Game Updates…”
Check the control settings inside of your game to make sure that the device is enabled. Additionally, you may refer to below:
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