Software cannot be connected with the device

[Seasick]

First thing, excuses for my bad English.

I have installed the new drivers (Version 3.10) for my Track Ir 1 following the instructions of the manual. Initially the installation goes well, until it asks me if I want to erase the rest of previous installations. I accept and it gives an error message: some files cannot be found. I look for them manually and they are not in my system. Finalized the installation I reboot and when I attempt to use my unit it shows a message that that says �software cannot be connected with the unit� . I have verified that in Device Manager/ USB controllers / Naturalpoint Track Ir, is noticeable an error: �Truncated or incomplete registry variables�.

I would thank for a little aid, because I cannot live (or fly at least) without my unit.

[Wayne]

Seasick,

Please e-mail me, it sounds as if you may have a corrupt reg

[Seasick]

You are rigt

I�ve verified everything and what the installation tried to delete were registry keys, not files (I�m such an idiot ). I have found them and erased, reinstalled, and everything goes well now.

Thank you very much, anyway.

[Wayne]

[Dimi3]

Hallo all!

i heve a some probs with TrIR 1.

After 2.11 uninstall, can�t correct install the new Version 3.10!

I have 2 undeletable Keys in Windows 2000 SP3 Registry:



HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\Vid_0547c&Pid_1002, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\Vid_0547c&Pid_0008.



I can NOT delete it! And the Version 2.11 or 2.12 can NOT be sucsessful installed again!



Do you have some idea?



Thank�s



Greets!

[Wayne]

Dimi3,

I have replyed to your e-mail this morning with some checks for you to complete with regards to the reg keys.

Please contact me if you are still having problems.

[ May 07, 2004, 02:51 PM: Message edited by: Wayne ]

[12F_Soron]

Guys, it's not the correct way to use a forum.
Now I have this problem, but no access to your private mailing to have the answer.. .tsssss

[9./JG54_Kirin]

Same problem as Dimi3 - install routine cannot delete it and it doesn't work manually either...

Ran a registry checker (registry mechanic) found some errors and corrected them - still no go...

---

Now I cannot run any version of TrackIR... great! Please post hints & tips in the forum - as Soron said - it's great that you solved Dimis problem Wayne but other users might also profit from your knowledge!

[12F_Soron]

So, in fact a friend of mine was in this trouble, he as removed some registry key, and it's ok now

but need to be done in administrator acount.

don't known which registry keys.

[Dimi3]

Hello all!

I have administrative rights, but I can�t delete the Keys!

I have already solved the problem:

I have uninstalled Naturalpoint Loader under Systemsteuerung/System/Ger�temanager/USB (not the software!). Then reboot. Afterwards TrackIR connecting and look for best treiber. He also appears who calls he better ones. On click and finish. Then I have back again my TrackIR.

The only what I do not have: software (3.10) does not start with Windows!

Greets!

Dim3