can't get ability switches to work

[gw666]

Hi, I have a SmartNav 3, I think, serial number 28651, and I can't get the ability switching to work. I have tried the exit-software/unplug/replug procedure described in your manual. I have also tried rebooting my Windows XP computer, to no avail. I'm using version 3.2, build 23 of the driver software. On the Clicking tab of this software, the Ability Switch drop-down menus are grayed out.

I'd appreciate any advice. FYI, I will append the contents of the installation log file. Thanks for your help.

--Gregg (continues with log file below)

11-25-2005
Install Log Entry Begin (Installation):
OS = Win 2K/XP
Component USB from 0 to 1
Component APP from 0 to 1
Component DOCS from 0 to 1
Install USB Drivers for 2K/XP
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0105 AND C:\Program Files\NaturalPoint\SmartNAV\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called
***** end *****

[kevin]

Hello,

The serial # for that SmartNAV shows that it is a Macintosh unit and does not have the switch input enabled for the PC.

I would suggest contacting RJ Cooper to verify what model SmartNAV you have.

Best Regards

[ December 14, 2005, 11:29 AM: Message edited by: NaturalPoint - Kevin ]