Track IR Base broke off

[bfindlay]

Ok, it finally happened to me. Bought this in early 2006, and it worked fine until the base broke its 'neck' and came off the legs. Looking over the forums, I see many many threads with this exact issue. This is an engineering issue - a very weak, single point of failure on an otherwise excellent piece of electronics.

Strangely, I rarely if ever adjust the angle of the sensor, so it is not plastic 'fatigue' related, and the unit is feather light, so it is hard to imagine a tumble off the back of the monitor caused it - yet it did.

So - I am guessing, that I am SOL on this. Hoping not, but hope springs eternal!

What say you NaturalPoint?

At least re-design the unit a bit and beef up this failure point.

[Shadow_Spyder]

I never even used the "legs" part of mine. I just went to Wal-Mart and bought some heavy duty sticky sided velcro and stuck 1 side to the bottom of the TIR and stuck one to the top of my monitor. Works perfectly for me. Deffinitly should work good for you in this situation.

[bfindlay]

Yup that worked! Thanks for the tip!

[VincentG]

Also answered via email.

[Shadow_Spyder]

No problem man, glad I could help. It works REALLY well for me. I never have any problems with it using the Velcro. Glad you are still able to get use out of your TIR now, it's definitely worth keeping because everyone knows once you fly with TIR, theres no going back.

[bob.k.brown@gmail.com]

I disagree.
For the money we paid for this product; they need to fix the dang mounting issue.

Warranty them for LIFE.
I will not settle for a velcro fix if mine breaks.
(One guy said that NP wanted to charge him $50 to replace the mount and he also had to pay to ship it in.) Thats utter BS!

[Jim]

Hello:

We do have a 1 year warranty and will replace the plastic base if broken. Sorry for any trouble this has caused.