Device not found
Re: Device not found
Answered via email
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- Posts: 2
- Joined: Sat Oct 15, 2005 5:00 am
- Location: Portland, OR
Re: Device not found
I am having the same problem!
What is the Serial # of the device?
xxxxxxxx
Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder
Have you tried the device on another system?
Yes no luck
Are you plugging in directly to the system, or are you using a hub?
I have tried both.
Have you tried isolating the device on the USB ports?
Yes
Have you tried turn off any kind of power save feature for your USB ports?
Yes
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Done
Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
Same as the other screens
What is the Serial # of the device?
xxxxxxxx
Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder
Have you tried the device on another system?
Yes no luck
Are you plugging in directly to the system, or are you using a hub?
I have tried both.
Have you tried isolating the device on the USB ports?
Yes
Have you tried turn off any kind of power save feature for your USB ports?
Yes
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Done
Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
Same as the other screens
Re: Device not found
Unfortunately, if you have tried it on several systems, and it isn't detecting, it is more than likely a hardware failure of some kind.