Stops responding on exit

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stinger22
Posts: 6
Joined: Mon May 30, 2005 5:00 am

Stops responding on exit

Post by stinger22 »

Whenever I exit, I click the "x", nothing happens, click it again and get message Trackir has stopped responding do I want to close. Click yes and it closes.

????

4.1 build 37
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VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Stops responding on exit

Post by VincentG »

Connected directly to the PC, or using a USB hub?

Latest motherboard bios installed?
stinger22
Posts: 6
Joined: Mon May 30, 2005 5:00 am

Re: Stops responding on exit

Post by stinger22 »

Hub, yes
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Stops responding on exit

Post by VincentG »

Have you tried connecting the TrackIR, directly to the PC?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
stinger22
Posts: 6
Joined: Mon May 30, 2005 5:00 am

Re: Stops responding on exit

Post by stinger22 »

Have you tried connecting the TrackIR, directly to the PC?

Yes


Have you tried turn off any kind of power save feature for your USB ports?


Yes
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Stops responding on exit

Post by VincentG »

It is something we are looking into
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