BIg problem

[SV_Hicks]

My TrackIR4 Pro does not light up anymore.

I was playing IL2 when suddenly it just stopped working. I rebooted, plugged the device into different ports on the gaming PC and even my laptop. However there is no sign of light coming on or windows even recognizing a USB device was connected.

I'm running Windows XP.

The software tells me no device detected or connected. I'm using the latest trackIR software too.

I need help please

[VincentG]

please email your camera serial number, and issue to support.

[SV_Hicks]

Where is serial number ??? i've only bar code near usb connexion !!! is it ???

[VincentG]

Correct, it should be on the bar code label.