I got a problem, help!

[iKey]

Hey guys,

i got a problem with my TrackIR. Whenever i run the software, doesn't matter on what computer, it recognizes my TrackIR device, but the LED's won't go on anymore. The blue LED light turns on whenever i run a game, and the green one just appears sometimes, but the red LED's wich have to track, do not work anymore.

Could somebody help me please?

[Skarra]

yeah same here with win 7, not green lights although it says camrea is working ok. trying a differnet machine,with xp ser3
will see what happens

[iKey]

Yeah, i use Windows 7 too, but it worked a while ago, using 7.

[VincentG]

Are you using the TrackClip, or the TrackClip Pro with the camera?

Do you have TrackClip pro, or TrackClip selected in the software?

[iKey]

I am using the TrackClip, the one that came with my TrackIR, you mount it on a cap. On my TrackIR 4 software it says Vector Expansion.

[VincentG]

Within the IR software -> Profiles tab -> under available profiles, highlight the default profile and select edit -> do you have vector, or TrackClip Pro selected here?

In the IR software -> View -> Tracking -> Settings, do you have the "Camera LEDS on" enabled here?

[iKey]

Yes, Vector is selected + The LED's are set to "ON" but they still don't want to work. The Camera is recognized, it also recognizes the game but the LED's won't turn on + sometimes the green light turns on for a second as it recognizes something that was tracked by the camera, but the LED's are still off.

[VincentG]

So you have tried this on several other systems, correct?

If so, and the options are enabled, then you are looking at a hardware failure of some kind.

How long have you had the device?

[iKey]

Correct. I've tried it again on another PC with Windows XP and fresh installed drivers + TrackIR software - nothing.

I bought TrackIR from a german shop on the 17th February 2009.

[VincentG]

Unfortunately that would put it outside or 1 year warranty

http://www.naturalpoint.com/trackir/01- ... ranty.html