Warranty Question

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Kerkain
Posts: 15
Joined: Tue Dec 08, 2009 10:31 pm
Location: Indiana, US

Warranty Question

Post by Kerkain »

Bought TrackIR5 in October of last year so I'm within the limited year warranty. But the wording is a little confusing on the website or I'm just really tired/hungry and not reading it correctly.

Specifically this part:
This warranty does not cover physical damage to the surface of this product. This warranty does not apply when the malfunction results from the use of this product in conjunction with accessories, other products, or peripheral equipment.


My headset is broke. Actually, it still works. But the infrared part that connects to the clipy thing (lol sorry for the terminology here) one of the securing clips is broke off. My brother in his infinite wisdom while helping me move didn't listen to me when I told him to put all that in a seperate box.

Does this limited warranty cover replacing that part of my TrackIR?
NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Warranty Question

Post by NaturalPoint - Mike »

Yes, this would be covered. Please email support@naturalpoint.com for RMA instructions.
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