TrackIR Error.

[W1ndy]

Hello. I got an error message when I plugged in my trackIR 4 unit this morning. The message is just a small box on screen with "TrackIR Error", nothing more.

I use 5.1 software, and never had a problem until today. I used this TrackIR unit everyday for years.

I have moved house and unplugged it, but yesterday plugged in an fired it up no problems.

Today I get the error.

I wonder if it is physical damage to the receiver unit.

Any hints on what this error message may mean?

(Using Win7)

Thanks ...

BTW I re-installed the drivers and they are working properly.

[NaturalPoint - Mike]

You had mentioned you reinstalled the drivers and they're working properly, does this mean your camera is functional again?

[W1ndy]

Sadly no. Thanks for the response mike.

no , I meant that the drivers re-installed ok but there was no change to the problem.

Just a small box with Error, and then the TrackIR interface opens up, but after one second I get a windows message that TrackIR has stopped working. I can post screen shots of these if it helps.

Update: I installed 4.1.037 and it works. so the camera is fine, but my system doesn't like 5.1 .Strange because it did work with 5.1 yesterday. I can't see what changed. Any ideas are welcome because the 4.1.037 seems a lot slower.

[NaturalPoint - Mike]

It's possible that if there was an update, that could have broken some functionality in TrackIR 5. Would you like to try troubleshooting it or does 4.x work for you?

[W1ndy]

Update, (just woke up)THe camera is fine - phew - and it works with 5.1

I actually think it was a shortcut error. I was so stupid and didnt use the exe in program files when trying to solve it.

When I did after installing 5.1 , it worked. Possibly just a messed up shortcut due to a system tune up I did with an IObit computer care scan.

That's my guess.

Thanks for the responses guys. Appreciated.

[Chris_M]

Hi W1ndy

Glad its working. I had the same Error message the other day with 5.1.3

Your quote "Just a small box with Error, and then the TrackIR interface opens up, but after one second I get a windows message that TrackIR has stopped working." is exactly the same as I was getting the other day.

If it happens in the future you may want to refer to my posting here: http://forum.naturalpoint.com/forum/ubb ... #Post51089

The issue was fixed by Mike emailing me a .dll file to put in my Trackir folder. Works fine again now.

Regards,
Chris

[W1ndy]

Hm, it might not have been a bad shortcut then. I bookmarked that thread and might have to email Mike if it crops up again.

Thanks Chris. Like you say, no TrackIR = no flying

[streakeagle]

I just built a new PC and My TrackIR 4 with the 5.1.3 software was working fine... then all of a sudden I start getting this same "TrackIR 5.0 Error" dialog box and the software shuts down.

Oops.. this is the AMD Catalyst driver "triple buffering" error... false alarm.

[NaturalPoint - Mike]

Glad to hear you were able to get it working properly!