TrackIR software is already running **ERROR**

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moonfroggy
Posts: 4
Joined: Tue Oct 22, 2013 8:10 am

TrackIR software is already running **ERROR**

Post by moonfroggy »

After setting the camera and minimizing the program area, I start FSX. To make in flight changes to the TrackIR, I exit FSX and return to the TrackIR icon and click it. I then get this warning: “Another instance of TrackIR software is already running,” and the software won't load. I have to log out/shut down the computer to get the program started again. Any suggestions please?

i7 4 Core HP computer
Win 7 Ultimate 64
24 GB Ram
Nvidia GeForce 660
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: TrackIR software is already running **ERROR**

Post by NaturalPoint-Dustin »

Hello,

Thank you for posting on the forums. TrackIR will minimize to the system tray when a game is launched. If you right click the system tray icon an option to maximize is available.

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
moonfroggy
Posts: 4
Joined: Tue Oct 22, 2013 8:10 am

Re: TrackIR software is already running **ERROR**

Post by moonfroggy »

Thanks Dustin, but I right click on the TrackIR icon and there is no 'minimize' command in Windows 7 Ultimate. I can place the icon on the taskbar and it still will not load the software after it is used in a simulation game, without having to log off and restart Windows 7 first. It's a pain, but a minor nuisance when compared to the fun having the TrackIR aboard. It's probably an issue with the registry after the installer downloaded the software. I'll figure it out, thanks again!
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: TrackIR software is already running **ERROR**

Post by NaturalPoint-Dustin »

Hello,

I have provided a screen capture of the TrackIR icon in the system tray. Please let me know if you are seeing the same icon and have right clicked on this icon.
TrackIR in the System Tray
TrackIR in the System Tray
TrackIR.png (7.56 KiB) Viewed 11175 times
Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
moonfroggy
Posts: 4
Joined: Tue Oct 22, 2013 8:10 am

Re: TrackIR software is already running **ERROR**

Post by moonfroggy »

Thanks Dustin for your interest in my problem. But I believe it to be a Microsoft issue and not a TrackIR, after more study. I can minimize the software link and 'pin' it to the taskbar but I still get the error message every time I exit FSX and try to tweek the TrackIR. It would be nice if I could access the software directly from FSX or any other programs via a Hot key or a tab button. Will that become a reality someday? In the meantime, enjoying your product. Kick myself for the years I sim'd without it.
Wavetop
Posts: 2
Joined: Mon Dec 30, 2013 3:32 am

Re: TrackIR software is already running **ERROR**

Post by Wavetop »

I have the same problem in that after a session with IL2 the TrackIR 5 window no longer appears, I have the TrIR icon pinned to the task bar, but with the only 'right click' option to open the program, but it will not open as it says it is already running, but does not show in Windows Task Manager.
Track IR5.jpg
Track IR5.jpg (23.43 KiB) Viewed 10964 times
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR software is already running **ERROR**

Post by MikeWitham »

Hello Wavetop,

It will often minimize down to the bottom right corner next to the date and time. That is where you should be able to right-click to minimize or maximize the TrackIR software. What I did was adjust the options so it does not minimize unless I select the option to do so. If you click the TIR icon in the software and select "options" you will be able to select/deselect the minimize to system tray option.
TIR select options.png
TIR select options.png (41.33 KiB) Viewed 10962 times
TIR general options.png
TIR general options.png (10.47 KiB) Viewed 10962 times
Best regards,
Mike Witham
TrackIR Product Manager
Wavetop
Posts: 2
Joined: Mon Dec 30, 2013 3:32 am

Re: TrackIR software is already running **ERROR**

Post by Wavetop »

Thanks very much, that gives me the control I need. I lost the use of Track IR when I changed computers a while ago, USB ports weren't compatable, now upgraded hardware again and nice to get it back, forgot how good it is. :D
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR software is already running **ERROR**

Post by MikeWitham »

Hello Wavetop,

Thank you for the update. I am really glad that we got it figured out for you.

Best regards,
Mike Witham
TrackIR Product Manager
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