Trackir not reading both hat and pro clip

axeenah · Post by **axeenah** » Fri Jul 11, 2014 7:10 am

Hello,
I recently purchased TrackIR 5 and installed on my system. The infra -red light came on once and it worked fine. But recently, The red infra does not show even though it detects the camera and show green light indicating that the camera is working. But the camera does not read the reflectors or the pro clip that i purchased just lately. How do i remedy the situation please.
thanks

MikeWitham · Post by **MikeWitham** » Tue Jul 15, 2014 10:52 am

Hello,

This issue can be caused by a few things. I would like you to start a ticket with me at help.naturalpoint.com.

ZeRoyalPanda · Post by **ZeRoyalPanda** » Fri Jul 25, 2014 4:08 pm

I have the exact same issue :/

ZeRoyalPanda · Post by **ZeRoyalPanda** » Fri Jul 25, 2014 4:09 pm

Same issue :/

NaturalPoint-Dustin · Post by **NaturalPoint-Dustin** » Mon Jul 28, 2014 1:30 pm

Hello ZeRoyalPanda,

Can you please create a ticket with us if you haven't done so already? We like to keep track of these isolated instances.

Best Regards,

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Trackir not reading both hat and pro clip

Trackir not reading both hat and pro clip

Re: Trackir not reading both hat and pro clip

Re: Trackir not reading both hat and pro clip

Re: Trackir not reading both hat and pro clip

Re: Trackir not reading both hat and pro clip