Only two green lights showing

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Colaris
Posts: 14
Joined: Sat Oct 04, 2014 10:48 am

Only two green lights showing

Post by Colaris »

I find when running TrackIR5 that I am only seeing two green lights, the third on the top is red. I have tried moving my head around and sometimes it will turn green but never stays green. Is this a fault with the transmitter or the reflectors on my cap?
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Only two green lights showing

Post by MikeWitham »

Colaris,

Would you be able to load up a screen shot of what it is doing? What are your light filter threshold and IR brightness set at?

Regards,
Mike Witham
TrackIR Product Manager
Colaris
Posts: 14
Joined: Sat Oct 04, 2014 10:48 am

Re: Only two green lights showing

Post by Colaris »

Thanks for the reply.

I'm afraid I don't know how to get those readings?
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Only two green lights showing

Post by MikeWitham »

Colaris,

Will you please create a ticket about this issue for me by going to help.naturalpoint.com and filling out the form there? I would like to try a few things to eliminate so possibilities and post the solution once it is found.

Regards,
Mike Witham
TrackIR Product Manager
Colaris
Posts: 14
Joined: Sat Oct 04, 2014 10:48 am

Re: Only two green lights showing

Post by Colaris »

Many thanks, will do.
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