Track Ir 5 frozen after some time

[Heavy]

Hi!

The problem - TIR ceases track marker in games. At the same time burn two green indicator. Fix it can only restart the game and TIR.

Use TrackIR 5 and TrackClip PRO. TIR is connected to the USB 2.0 motherboard.

Sorry for my English.

[MikeWitham]

Heavy,

Does this happen in all games? Which games are you having trouble with? Are you running both the TrackIR and games with administrative privileges? How long are you able to play before the problem appears?

Regards,

[Heavy]

Does this happen in all games?

Yes.

Which games are you having trouble with?

iRacing, Assetto Corsa, Euro Truck Simulator 2.

Are you running both the TrackIR and games with administrative privileges?

Yes.

How long are you able to play before the problem appears?

This occurs by chance, but in general from 30 minutes to 1-1.5 hours.

Small addition: when you exit the game right green LED is turned off, and pressing "F9" both orange LED included.

[MikeWitham]

Heavy,

Would you please create a ticket for me at help.naturalpoint.com? Include the serial number of your TrackIR in the ticket. I would like to look into this a little more.

Regards,

[Heavy]

OK.

[iandiss]

I have the same problem after about an hour to an hour and a half in X-Plane 10 when I pause the game and select F9 to pause TrackIR.

[MikeWitham]

iandiss,

Would you be able to give me a list of your computer specs, and a more detailed description of the problem you are seeing.

Regards,

[iandiss]

Hi Mike,

Computer specs are as follows:-

ASRock Z77 Extreme4-M Motherboard
Kingston 16gb RAM
Windows 7 Home Premium 64 bit
40" 1920 x 1080 HD TV running on HDMI and Dell HD 23" LED Monitor
AMD Radeon R9 290X Series 4gb Video Card
Intel® Core™i7-37CPU @ 3.40GHz
Track IR Trackclip Pro, Logitec Gaming Trackball M570, Saitek Proflight Pro Yoke, 2 Saitek Throttle units , Saitek Cessna Trim Wheel. Saitek Rudder pedals. Saitek Switch Panel. Saitek Multi Panel. Saitek Radio Panel. Saitek Pro Flight Backlit Information Panel, Razer Blackshark Gaming Headphones.

XP 10.32 build 10.3203 64bit.

I will set a scenario tomorrow to repeat the problem and send you the log file.

Ian

[MikeWitham]

Ian,

I look forward to the log file and hopefully we can get to the bottom of this for you.

Regards,

[iandiss]

Hi Mike,

The forum will not allow me to upload a txt or PDF file. What format will it accept so I can upload the log file.

Ian