losing focus
losing focus
often when using Smartnav every application loses focus even Quick Access Panel. i have to restart computer. it is running windows 8.1, i have installed the latest software. it did not help.
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: losing focus
Mikesch,
Would you be able to clarify what you mean by the applications "going out of focus"?
Regards,
Would you be able to clarify what you mean by the applications "going out of focus"?
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
Re: losing focus
By applications I mean software like "The Grid 2" and Microsoft Outlook and Microsoft Word. By losing focus I mean the computer does not know which application to run so it locks up.
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: losing focus
Mikesch,
Would you be able to supply me with your computer's specs? I haven't seen this happen and be specific to SmartNav. It might be a simple software conflict. Have you tried removing and re-installing the software and drivers?
Regards,
Would you be able to supply me with your computer's specs? I haven't seen this happen and be specific to SmartNav. It might be a simple software conflict. Have you tried removing and re-installing the software and drivers?
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
Re: losing focus
It is a Dell with Intell 64 bit processor and 64 bit OS which is Windows 8.1 and 8 GB of ram, full windows touch support screen.
I have reloaded Smartnav software several times but not drivers. I will do both.
I have reloaded Smartnav software several times but not drivers. I will do both.
Re: losing focus
I've reloaded drivers, software and the latest fix. So far it is working but needs to stand the test of time because it has worked before. Thank you. Mike
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: losing focus
Mikesch,
That's good to hear. Please update me if that changes.
Regards,
That's good to hear. Please update me if that changes.
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
Re: losing focus
loosing focus is back. Any ideas?
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: losing focus
Mikesch,
Can you monitor your resources using task manager to see what is going on when this happens? What processes are spiking and using all available resources?
Regards,
Can you monitor your resources using task manager to see what is going on when this happens? What processes are spiking and using all available resources?
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
Re: losing focus
So far bringing the task manager is enough to gain focus.