Track IR 5 stopped working after 5.4.1 installation

[Tito]

Hello,

I just installed the 5.4.1. software and the device stopped working. This is the message I'm getting then I launch the software:


The software launches fine but doesn't detect my Track IR 5. Reinstalling it or plugging the device to another USB port has no change.

Any ideas?

[MikeWitham]

Tito,

Could you create a ticket with me at help.naturalpoint.com? I'd like to further investigate this error.

Regards,

[Synergy]

Let me know if you find a fix... I'm having the same problem. Uninstalled and went back to 5.3.0... still cant detect device. Works on my other computer so the hardware is fine.

[Charlie05]

Same problem with Windows10 after installation of v5.41.
The software is launching fine, but with the message "No device detected".
Trackir 5 stopped working, and is not identified by the devices manager.
Installation is clean, with no parts of previous version.
Thanks for your help.

[MikeWitham]

Hello,

If you move the TrackIR to a different USB port, does it re-initialize the driver?

Regards,

[avnut81]

Im having the same problem with my TIR5 pro. please help

[MikeWitham]

Im having the same problem with my TIR5 pro. please help

There is a blending of issues on this thread. Will you please clarify which problem you are having?

Regards,