Problem with installing the new software version

[airzone]

Hello,
I tried to install the new 5.4.2 version.
Firstly I uninstalled the old version and then when i ran the program i got an error while installing: "Error 1714 The older version of TrackIR5 cannot be removed".
So i tried to uninstall the software manually while deleting registry with the name natural point and trackir.

Unfortunately, that didn't help. I installed the usb drivers again but even if the old program (5.2) detects my device it's not working (no red lights).

Any suggestions?
Thank your for your time.

[MikeWitham]

airzone,

We should be able to get this running for you. Most of the time when Windows gets stubborn I have to go in and manually remove everything from the registry. Here are the steps I take:

1. Remove TrackIR from add/remove programs
2. Remove NaturalPoint Drivers from add/remove programs.
3. Delete installer executable from where you saved it
4. Delete NaturalPoint folder from Program Files x86
5. Delete NaturalPoint folder from %APPDATA% location.
6. Open regedit.exe as an administrator
7. Search for and delete files labeled as "NaturalPoint"
8. Search for and delete files labeled as "TrackIR"
9. Reboot PC
10. Download new installer from website
11. Right-click and install as an administrator
12. Plug in TrackIR and verify the driver install.

If you have trouble or would like help, we can set up a remote session so I can help you out. Just create a ticket with me at help.naturalpoint.com.

Regards,