Track IR 3 Pro does not work with new software

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15JG52Robi
Posts: 1
Joined: Sun Jan 28, 2018 4:21 am

Track IR 3 Pro does not work with new software

Post by 15JG52Robi » Sun Jan 28, 2018 4:24 am

Hello all!

I have installed my old Track IR 3 Pro and downloaded and installed the only available software which is for TrackIR5. The software recognizes my Track IR identifying it properly , the red tracking LEDs are lit up but the green staus LEd does not lit up and the tracking is not working at all.

Can someone help?

swambast
Posts: 1
Joined: Mon May 17, 2004 5:00 am

Re: Track IR 3 Pro does not work with new software

Post by swambast » Thu Mar 08, 2018 6:23 pm

I'm having the exact same issue. Installed my Track IR 3 #16720. Green status light indicates "Camera Detected and Connected." But when I move my head around, NOTHING is happening. What am I missing?

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 90
Joined: Tue Aug 15, 2017 1:56 pm

Re: Track IR 3 Pro does not work with new software

Post by Chris.Johnson » Wed Mar 28, 2018 4:34 pm

In order to use Track IR 5 software with a Track IR 3 camera, a Vector Expansion license is required. These can be purchased by emailing sales@naturalpoint.com
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

perra
Posts: 1
Joined: Mon Feb 18, 2019 1:53 pm

Re: Track IR 3 Pro does not work with new software

Post by perra » Mon Feb 18, 2019 2:00 pm

Hi!

i have an very old but gold track ir 3, downloaded track ir 5 software, activated my 15 year old vector (amazing!) and got it to work. The only thing is that only three of the four reflectors from my cap is working at one time (im using the trackclip and cap). If i move my hand over the camera the dots changes, but only three are green and one is red. i belive this might screew things up a bit?

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