Device not detected, but showing in Device Manager

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Andre92
Posts: 7
Joined: Mon Nov 08, 2004 5:00 am

Device not detected, but showing in Device Manager

Post by Andre92 » Wed Mar 20, 2019 4:11 am

Hello,

I've been using my Trackir5 for quite some time without any problems. All of a sudden the Trackir software says no device detected.
When looking in the Device manager (Windows 10), the Trackir is registered and shows no problems with the driver.
I tried replugging into other USB ports and reinstalling the software including the driver, but it didn't fix the problem.

Any suggestions to get my Trackir working again?

Regards,
André

atul822
Posts: 3
Joined: Wed Apr 03, 2019 8:23 am

Re: Device not detected, but showing in Device Manager

Post by atul822 » Wed Apr 03, 2019 8:39 am

Hello Andre,

Did you try following the methods listed at the end of the link below?

https://forums.naturalpoint.com/viewtop ... 2&start=10

Best,

Andre92
Posts: 7
Joined: Mon Nov 08, 2004 5:00 am

Re: Device not detected, but showing in Device Manager

Post by Andre92 » Tue Apr 09, 2019 5:20 am

Thank you,

I did do this, as it was also suggested by Support and it did work...only once. When i restarted my PC the Trackir wasn't recognized anymore. I then redid this same procedure several times, but unfortunately can't get the Trackir to work.

André

Andre92
Posts: 7
Joined: Mon Nov 08, 2004 5:00 am

Re: Device not detected, but showing in Device Manager

Post by Andre92 » Thu Apr 11, 2019 3:28 am

It turned out my Samsung Odyssey (Which i had running together with the Trackir5 for the last six months) started conflicting with the Trackir after the lastest series of Windows updates. When i remove the HMD, the trackir is working fine.

Regards,
André

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 83
Joined: Tue Aug 15, 2017 1:56 pm

Re: Device not detected, but showing in Device Manager

Post by Chris.Johnson » Wed Apr 24, 2019 1:55 pm

André,

Thank you so much for this updated feedback. I will look into other HMD's that may or may not be causing similar conflicts.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

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