TrackIR 5 stopped working all of a sudden

[Yardreamer]

Your fix worked in Prepare 3D 4.5 updated
For clarity for exe. can be foound
?:\Program Files\Lockheed Martin\Prepar3D v4\redist\Interface\FSX-SP1\retail\lib
?:\Program Files\Lockheed Martin\Prepar3D v4\redist\Interface\FSX-SP2-XPACK\retail\lib

[based_peppep]

My TIR 5 has done exactly the same. Conveniently outside of warranty. I barely used it for 10 hours.

None of the solutions in this thread have helped, the TIR is just dead. I've tried on 3 different PCs.

I'm done with NaturalPoint.

[Chris.Johnson]

Hello,

For help with this from support, please create a support ticket here: http://help.naturalpoint.com/new-ticket

The Forums are not always monitored by a support engineer, and is more meant for the community to engage with each other.

[Blackcat]

Mr. Chris Johnson, the response to naturalpoint customers regarding the tracker remains unanswered. read the messages above, you will see that the hardware and software of each are different but the problem is the same.
no more wooden tongue, concrete please.
(composed message with a translator).

[Chris.Johnson]

Thank you for this Blackcat.

There are multiple issues happening in this thread. Please create a ticket with us so we may further investigate your particular issue.

http://help.naturalpoint.com/new-ticket

[Nkelly]

Thanks Joseph fixed my trackir ...S!

[aw3some0]

For device connection issues, the first thing to check is the Windows Device Manager and check whether TrackIR is getting listed under NaturalPoint devices. If it doesn't get listed in there, there could be an issue with USB driver load or with the hardware itself. In general, I would suggest doing a full reinstall of both the software and the driver.

6. Delete NaturalPoint folder from %APPDATA% location. (APPData is a hidden folder)
-C:\Users\[Your.User.Name]\AppData\Roaming\NaturalPoint.

My issue was the software would not fully open, just a white window and the program would stop responding.

Step 6 did it for me! that's all it took.