software loading

Kevinskiee
Posts: 7
Joined: Tue Apr 28, 2020 6:59 am

software loading

Post by Kevinskiee »

I have had my Trackir for many years and have had a few comp probs that needed me to reinstall. However now when I am ready to start, I click on the trackir shortcut and the program starts fine but the software interface is not opening, so unable to make any adjustments or profiles and worse still it is running in reverse or back to front.
I have done,
uninstalling re loading.
rebooting.
different version of software.
but still the same out come, any thoughts lads.
Kevin.
jon.campbell
Posts: 81
Joined: Wed Mar 04, 2020 9:53 am

Re: software loading

Post by jon.campbell »

Hello,

Can you try removing the Settings.xml located here:
C:\Users\<USERNAME>\AppData\Roaming\NaturalPoint\TrackIR 5

And let me know how it goes. Removing this file has fixed similar issues in the past.
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint
Kevinskiee
Posts: 7
Joined: Tue Apr 28, 2020 6:59 am

Re: software loading

Post by Kevinskiee »

Sorry that was not the fix.

Though the .xml file was found in the location
C:\Program files(x86)\Naturalpoint\Trackir5
Kevin.
Kevinskiee
Posts: 7
Joined: Tue Apr 28, 2020 6:59 am

Re: software loading

Post by Kevinskiee »

UPDATE
Found another older .xml file hiding in another location (never give up)

It was in C:\NaturalPoint\TrackIR5. must have been left over from older flightsim X days, as now playing Elite.
done a file hunt for "NaturalPoint" in File Explorer search and it found some older profile stuff.
Looks like its all fixed, thanks for you input with this problem.
Kevin.
jon.campbell
Posts: 81
Joined: Wed Mar 04, 2020 9:53 am

Re: software loading

Post by jon.campbell »

Glad to hear you are back up and running.

Can you tell me exactly which file you deleted? Good to know for future reference.
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint
Kevinskiee
Posts: 7
Joined: Tue Apr 28, 2020 6:59 am

Re: software loading

Post by Kevinskiee »

it was just an older .xml file.( some how had stuff on C and D drive)
However this morning when loading it was iffy again, the software only stays on screen for a few tempting seconds before disappearing again, just long enough to click on TrackclipPro button to set that up.
As my tracker is 10 year old 4 have now put the oldest 5.3.0 back on and all seems ok at the moment
Kevin
Kevinskiee
Posts: 7
Joined: Tue Apr 28, 2020 6:59 am

Re: software loading

Post by Kevinskiee »

Morning
However even the oldest software interface, seems to shut down it's widow after a while, though the program is still running in the background is there a way to stop this ?
Kevin.
jon.campbell
Posts: 81
Joined: Wed Mar 04, 2020 9:53 am

Re: software loading

Post by jon.campbell »

Hi Kevinskiee,

Is the TrackIR software crashing on you or getting minimized to the system tray? If it is going to the system tray, there is an option in the settings to prevent that.

Let me know if it is otherwise.
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint
Kevinskiee
Posts: 7
Joined: Tue Apr 28, 2020 6:59 am

Re: software loading

Post by Kevinskiee »

yes it shrinks down to minimized after a few seconds, but you are not able to click on it to maximize, it just says program running.
Kevin.
Kevinskiee
Posts: 7
Joined: Tue Apr 28, 2020 6:59 am

Re: software loading

Post by Kevinskiee »

minimize to tray is unchecked.
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