To TrackIR Support Team: Help with Replacement

[minhcao]

Hello,

Just wanted to post this to the forum with the hopes of getting some assistance from the TrackIR Support Team.

I purchased the TrackIR 5 a couple of years back and have had an excellent
experience with it - no complaints at all. Recently, however, one of the
"legs" on the base that allows us to attach the device onto our monitor
screen got broken after I tried adjusting it one day. I was wondering if
there was any way in which I can get a replacement for the base? The
TrackIR itself is still in pristine condition! The base is just unable to
attach itself to the monitor. I have included all of the order details and
proof of purchase below for your review. Thank you so much for your help.

Order #: 113123
Date of Purchase: Wednesday, August 29, 2018, 4:50:44 PM EDT
Serial #: TrackIR5 #356388

[jillian.smythe]

Hello minhcao,

I am so glad to hear that you have been enjoying your TrackIR unit. We do sell the base as a separate component on our website, in the accessories section:

https://www.trackir.com/accessories/

Please let me know if you need any other information.

Kind Regards,