Smartnav support Windos 11

[jillian.smythe]

Hello John1086,

Please check whether the SmartNav device is being recognized in Device Manager. Does it show up in the list of devices, or is there an unknown device listed there?

Kind Regards,

[John1086]

Hi Jillian. It does show up in the list of devices. I've opened the properties from there and it says 'the drivers for this device are not installed (code 28)'. It says to 'click update driver', which I did, but 'Windows could not find drivers for the device'. Does that help?

[jillian.smythe]

Hello John1086,

Have you tried reinstalling the SmartNav software? If you need a copy of the software, please fill out the contact form on our website (https://www.trackir.com/help) and we can provide a secure link to download the file.

Kind Regards,

[Oggie]

I have just updated to Windows 11on one of my computers (I have 2 - 1 wheelchair, 1bed). Something very strange happened : Smartnav works fine BUT the cursor is invisible.....it shows if a standard mouse is plugged in a spare USB port - but I lose a USB port. Has anyone encountered this problem ?

Manuel Longo

[jillian.smythe]

Hello Manuel,

This seems to be a common problem that happens in Windows. This forum post has some possible solutions:

https://answers.microsoft.com/en-us/win ... 79e5bbf8c3

Kind Regards,