Track Ir Camera Disconnecting itself from windows
Track Ir Camera Disconnecting itself from windows
The camera will appear under the devices as (track ir 5) for maybe a half second then disconnect itself(i get the little sounds windows plays for devices). it i let it stay unplugged for a while itll stay plugged in for a bit longer but wont work in the software. was working just fine yesterday and never had any problems now its just dead in the water.
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jillian.smythe
- NaturalPoint Employee
- Posts: 296
- Joined: Fri Sep 02, 2022 6:40 am
Re: Track Ir Camera Disconnecting itself from windows
Hello Synth3tic,
Is your camera connected directly a USB port on your motherboard, or is it connected through a USB hub or docking station? Have you tried connecting the TrackIR to a different USB port or tested it using a different computer? If you are still having trouble with it, please contact us for technical support at https://www.trackir.com/help, and provide the six digit serial number (found on the tag on the cord to the camera) so we can assist you further.
Kind Regards,
Is your camera connected directly a USB port on your motherboard, or is it connected through a USB hub or docking station? Have you tried connecting the TrackIR to a different USB port or tested it using a different computer? If you are still having trouble with it, please contact us for technical support at https://www.trackir.com/help, and provide the six digit serial number (found on the tag on the cord to the camera) so we can assist you further.
Kind Regards,
Jillian Smythe
TrackIR Support Representative
TrackIR Support Representative