Smartnav support Windos 11

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 271
Joined: Fri Sep 02, 2022 6:40 am

Re: Smartnav support Windos 11

Post by jillian.smythe »

Hello John1086,

Please check whether the SmartNav device is being recognized in Device Manager. Does it show up in the list of devices, or is there an unknown device listed there?

Kind Regards,
Jillian Smythe
TrackIR Support Representative
John1086
Posts: 2
Joined: Wed Feb 08, 2023 10:58 am

Re: Smartnav support Windos 11

Post by John1086 »

Hi Jillian. It does show up in the list of devices. I've opened the properties from there and it says 'the drivers for this device are not installed (code 28)'. It says to 'click update driver', which I did, but 'Windows could not find drivers for the device'. Does that help?
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 271
Joined: Fri Sep 02, 2022 6:40 am

Re: Smartnav support Windos 11

Post by jillian.smythe »

Hello John1086,

Have you tried reinstalling the SmartNav software? If you need a copy of the software, please fill out the contact form on our website (https://www.trackir.com/help) and we can provide a secure link to download the file.

Kind Regards,
Jillian Smythe
TrackIR Support Representative
Oggie
Posts: 5
Joined: Sat Feb 09, 2008 7:30 am

Re: Smartnav support Windos 11

Post by Oggie »

I have just updated to Windows 11on one of my computers (I have 2 - 1 wheelchair, 1bed). Something very strange happened : Smartnav works fine BUT the cursor is invisible.....it shows if a standard mouse is plugged in a spare USB port - but I lose a USB port. Has anyone encountered this problem ?

Manuel Longo
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 271
Joined: Fri Sep 02, 2022 6:40 am

Re: Smartnav support Windos 11

Post by jillian.smythe »

Hello Manuel,

This seems to be a common problem that happens in Windows. This forum post has some possible solutions:

https://answers.microsoft.com/en-us/win ... 79e5bbf8c3

Kind Regards,
Jillian Smythe
TrackIR Support Representative
smahelp
Posts: 1
Joined: Sun Oct 22, 2023 12:10 pm

Re: Smartnav support Windos 11

Post by smahelp »

Hello - I recently purchased a Windows 11 computer after my Windows 10 machine finally gave out. I need to get the latest Windows drivers for the SmartNav 4 - can someone please help? thank you!
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 271
Joined: Fri Sep 02, 2022 6:40 am

Re: Smartnav support Windos 11

Post by jillian.smythe »

Hello smahelp,

Please use the contact form to reach out to us for Technical Support: https://www.trackir.com/help. We can provide a secure link to download the software.

Kind Regards,
Jillian Smythe
TrackIR Support Representative
Hixson2424
Posts: 1
Joined: Fri Dec 01, 2023 4:28 pm

Re: Smartnav support Windos 11

Post by Hixson2424 »

If your having issues with driver software for snartnav4, I attempted the download of the 5.3.0 software for the TrackIR 5 from the trackIR website and it immediately recognized and installed the IR reader usb device Smartnav4 with no issues. Our son can now use his new laptop with Windows11. Much easier than I thought. Hope this helps others.
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