trackir.com offline
trackir.com offline
hello,
Can we find out when the trackir.com site will be active again, because for the moment we cannot use the IR track because the "Check game for update" no longer works, which means that the Ir track does not work in games.
Sincerely,
Can we find out when the trackir.com site will be active again, because for the moment we cannot use the IR track because the "Check game for update" no longer works, which means that the Ir track does not work in games.
Sincerely,
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- NaturalPoint Employee
- Posts: 303
- Joined: Fri Sep 02, 2022 6:40 am
Re: trackir.com offline
Hello arkfar,
We are experiencing a sporadic issue with the TrackIR server and updating the gameslist. We are working to get it fixed as soon as possible. It should be working right now, but if it isn't working when you try it, please try again later.
Kind Regards,
We are experiencing a sporadic issue with the TrackIR server and updating the gameslist. We are working to get it fixed as soon as possible. It should be working right now, but if it isn't working when you try it, please try again later.
Kind Regards,
Jillian Smythe
TrackIR Support Representative
TrackIR Support Representative
Re: trackir.com offline
How about just posting a manual game file list here on the forum?
The updating does not work again!
We are all just sitting here not being able to use TrackIR in our games now!
The updating does not work again!
We are all just sitting here not being able to use TrackIR in our games now!
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- Posts: 1
- Joined: Thu Feb 01, 2024 7:17 am
Re: trackir.com offline
Is the website still down? I bought the TrackIR, and I can't download the software!!
Last edited by aitorhergon on Thu Feb 01, 2024 8:44 am, edited 2 times in total.
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- Posts: 9
- Joined: Fri Feb 02, 2024 2:42 am
Re: trackir.com offline
Ah, I'm about to buy a new unit...I guess I should wait a little longer. Doesn't look good with TrackIR5 in 2024 (more problems than we'd like)
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- NaturalPoint Employee
- Posts: 303
- Joined: Fri Sep 02, 2022 6:40 am
Re: trackir.com offline
Hello ATSTrucker,
Our website should be up and running again, so there shouldn't be any issues with ordering or updating the games list. If continue to have problems with the games list, please reach out on our Help page (https://www.trackir.com/help), and we will work with you on finding a solution.
Kind Regards,
Our website should be up and running again, so there shouldn't be any issues with ordering or updating the games list. If continue to have problems with the games list, please reach out on our Help page (https://www.trackir.com/help), and we will work with you on finding a solution.
Kind Regards,
Jillian Smythe
TrackIR Support Representative
TrackIR Support Representative
Re: trackir.com offline
Hi! It seems like the website is down again. trackir website as well as naturalpoint and games list updates won’t work either.
Can you have a look (or maybe provide the current games list)?
Thanks and best regards, Andy
Can you have a look (or maybe provide the current games list)?
Thanks and best regards, Andy
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- NaturalPoint Employee
- Posts: 303
- Joined: Fri Sep 02, 2022 6:40 am
Re: trackir.com offline
Hi egnat69,
I believe that access to the website and games list was restored later on 2/19/2024. Would you please confirm that you are able to access the website and update your games list?
Kind Regards,
I believe that access to the website and games list was restored later on 2/19/2024. Would you please confirm that you are able to access the website and update your games list?
Kind Regards,
Jillian Smythe
TrackIR Support Representative
TrackIR Support Representative
Re: trackir.com offline
The TrackIR website is still down. I'm not able to download the software and my new TrackIR is sitting here useless. Any estimate on when the site will be back up?
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- NaturalPoint Employee
- Posts: 303
- Joined: Fri Sep 02, 2022 6:40 am
Re: trackir.com offline
Hi dawgfan92,
I apologize for the inconvenience. For right now, the best options are to either try downloading the software at a different time of day or to reach out to us for Technical Support on the contact page (https://www.trackir.com/help). We can provide a different link to download the current software.
Kind Regards,
I apologize for the inconvenience. For right now, the best options are to either try downloading the software at a different time of day or to reach out to us for Technical Support on the contact page (https://www.trackir.com/help). We can provide a different link to download the current software.
Kind Regards,
Jillian Smythe
TrackIR Support Representative
TrackIR Support Representative