Hi NashV1,
Did you purchase your unit directly from the TrackIR website or one of our authorized dealers? Is your unit more than a few years old? I am not aware of any TrackClip Pros sold without the USB power tap over the past several years.
If you would like, you can fill out a help request on our website (https://www.trackir.com/help), and we can verify that the unit you have purchased is authentic. If it is not, that may explain the behavior you are seeing.
Kind Regards,
Low frames for camera
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- NaturalPoint Employee
- Posts: 506
- Joined: Fri Sep 02, 2022 6:40 am
Re: Low frames for camera
Jillian Smythe
TrackIR Support Representative
TrackIR Support Representative
Re: Low frames for camera
I did not consider this. I bought it from Amazon in 2023. I'll fill out the request, thank you.jillian.smythe wrote: ↑Thu Jan 09, 2025 8:40 am Hi NashV1,
Did you purchase your unit directly from the TrackIR website or one of our authorized dealers? Is your unit more than a few years old? I am not aware of any TrackClip Pros sold without the USB power tap over the past several years.
If you would like, you can fill out a help request on our website (https://www.trackir.com/help), and we can verify that the unit you have purchased is authentic. If it is not, that may explain the behavior you are seeing.
Kind Regards,