No device detected

[Hrvoje]

Hello!
Please, if you could offer me some advice on what to try next.
In device manager everything is fine, no question marks nor exclamation marks, I see TrackIR3 under Naturalpoint Devices. I pointed TrackIR3 to npusbio_x64 and installed the latest driver (2.70). When I plug/unplug USB, i hear the bell... And yet, there's no red light in the TrackIR sensor and the app says No device detected.
I downgraded the driver to the previous one, but to no avail.
Every time I re/install the drivers, I clean the registry from everything that contains the words TrackIR and/or NaturalPoint.
All of that happened just like that... no installing the Windows or something...
Please, if you could guide me with a tip or something!?
Thanks in advance!

[jillian.smythe]

Hello Hrvoje,

The TrackIR3 was discontinued about 20 years ago, and we no longer provide support for this product. As a result, we have not tested the newer versions of the TrackIR software (i.e. 5.5.0 and above) with the TrackIR3 or TrackIR4. Have you tried reinstalling version 5.4.2 (you can download it here: https://www.trackir.com/downloads/)?

Kind Regards,

[DrWig]

Just a quick reply that trackIR 3 works great, still, but only up to 5.4.2

I do understand it's a very old version, but if it ain't broke, and all that

If there's any possibility that you could add the flag for trackIR 3 in your latest software, that'd be really great

Many thanks

DrWig
long time trackIR [3] fan

[jillian.smythe]

Hello DrWig,

At this time, we do not have any plans to update the TrackIR software to work with the TrackIR 3. Please note that the TrackIR 3 is more than 20 years old. It should work with versions up to 5.4.2.

If you are interested in purchasing a TrackIR5, you may want to reach out to our sales team directly and let them know you are an existing TrackIR 3 user.

Kind Regards,

[thomasfrank]

Hrvoje, try testing the TrackIR3 on another PC to rule out hardware failure and ensure the USB port provides sufficient power.