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Re: TrackIR Crashing on Startup

Posted: Mon Jan 21, 2013 5:04 am
by Prospero
From Windows event log:

Faulting application name: TrackIR5.exe, version: 5.2.0.100, time stamp: 0x50d2227d
Faulting module name: TIRViews.dll, version: 3.3.39.0, time stamp: 0x50d2218e
Exception code: 0xc0000005
Fault offset: 0x00005bd2
Faulting process id: 0x1464
Faulting application start time: 0x01cdf7ceab3eb2aa
Faulting application path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Faulting module path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TIRViews.dll
Report Id: eb0e8356-63c1-11e2-b015-5404a648afb9

It's pretty consistent with more failures than success in running, I just keep retrying and eventually it works but it is frustrating.

Re: TrackIR Crashing on Startup

Posted: Mon Jan 21, 2013 4:13 pm
by jolsonsalem
What kind of video card are you using?

Re: TrackIR Crashing on Startup

Posted: Tue Jan 22, 2013 7:22 am
by Prospero
Two EVGA 680 GTX Signature in SLI

Re: TrackIR Crashing on Startup

Posted: Tue Jan 22, 2013 7:23 am
by Prospero
Triple Buffering is already switched off as default

Re: TrackIR Crashing on Startup

Posted: Tue Jan 22, 2013 10:23 am
by jolsonsalem
Can I have you guys try out version 4 of the TrackIR software? It also uses the TIRViews.dll and I want to see if it's a problem with the library or the use of it in version 5.

Re: TrackIR Crashing on Startup

Posted: Sat Jan 26, 2013 3:23 am
by Prospero
TrackIR4 was much significantly more stable, I did have one crash when running but I managed to load it 20 times without it crashing. Just going to try TrackIR5 again now.

Re: TrackIR Crashing on Startup

Posted: Sat Jan 26, 2013 3:35 am
by Prospero
No go I'm afraid, it took 6 loading attempts to get it TrackIR5 running without it crashing at startup.

I downloaded another copy of the latest version just in case there was some corruption in the previous version but no difference.

I find it does stay running even when the PC goes into sleep, its only when first loading.

Is there anything I can do next?..

Re: TrackIR Crashing on Startup

Posted: Mon Jan 28, 2013 1:34 pm
by jolsonsalem
Does the crashing still happen if you have the camera disconnected?

Re: TrackIR Crashing on Startup

Posted: Mon Jan 28, 2013 4:13 pm
by Prospero
Yes, I tried it without the camera attached but the TrackClipPro still attached and, although it takes a little longer detecting it still then crashes consistently.

Re: TrackIR Crashing on Startup

Posted: Tue Jan 29, 2013 6:51 pm
by jolsonsalem
Did it always do this or did it just start happening?