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Hello John1086,

Please check whether the SmartNav device is being recognized in Device Manager. Does it show up in the list of devices, or is there an unknown device listed there?

Kind Regards,

Hi Jillian. It does show up in the list of devices. I've opened the properties from there and it says 'the drivers for this device are not installed (code 28)'. It says to 'click update driver', which I did, but 'Windows could not find drivers for the device'. Does that help?

Hello John1086,

Have you tried reinstalling the SmartNav software? If you need a copy of the software, please fill out the contact form on our website (https://www.trackir.com/help) and we can provide a secure link to download the file.

Kind Regards,

I have just updated to Windows 11on one of my computers (I have 2 - 1 wheelchair, 1bed). Something very strange happened : Smartnav works fine BUT the cursor is invisible.....it shows if a standard mouse is plugged in a spare USB port - but I lose a USB port. Has anyone encountered this problem ?

Manuel Longo

Hello Manuel,

This seems to be a common problem that happens in Windows. This forum post has some possible solutions:

https://answers.microsoft.com/en-us/win ... 79e5bbf8c3

Kind Regards,

Hello - I recently purchased a Windows 11 computer after my Windows 10 machine finally gave out. I need to get the latest Windows drivers for the SmartNav 4 - can someone please help? thank you!

Hello smahelp,

Please use the contact form to reach out to us for Technical Support: https://www.trackir.com/help. We can provide a secure link to download the software.

Kind Regards,

If your having issues with driver software for snartnav4, I attempted the download of the 5.3.0 software for the TrackIR 5 from the trackIR website and it immediately recognized and installed the IR reader usb device Smartnav4 with no issues. Our son can now use his new laptop with Windows11. Much easier than I thought. Hope this helps others.

Hi

Long time smartnav USER ever since they look like this still am scared for when my last hardware dies
So I am sure the track if can be converted into smart nav
I have seen people can do it but you need the old driver for track or = OptiTrack_1.1.034.exe

Is there a way to aquire this?


Thanks
Shane

Hello Shane,

While the TrackIR can be used to move the mouse cursor around on the screen, it is not compatible with dwell click software or ability switches and it only works while it is the active program. You may wish to check out this head tracker: https://us.tobiidynavox.com/. We have no connection with this company, but their product may be worth investigating to see if it meets your needs.

We also have a forum thread where several users have discussed alternative options. Please note that there are multiple pages in this thread.

https://forums.naturalpoint.com/viewtop ... 15&t=16552

Kind Regards,