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Re: TrackClip Pro unresponsive at a certain distance.
Posted: Mon Oct 01, 2007 11:58 am
by chris12689
Ok, so if I were to wait until new software was released, and it still didn't fix the problem, would I be able to return TrackClip Pro? Even if it took over my allowed 30 days specified by your return policy?
Another question... I bought TrackClip Pro in a bundle pack with TrackIR 4 + TrackClip Pro + FSX. Does this prohibit me from returning TrackClip Pro in any way?
Thank you.
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Mon Oct 01, 2007 1:01 pm
by VincentG
No it does not, you can return just the TrackClip Pro, if you wish........
The 30-day return policy would still be in effect, as we do not have a date for a new software release.
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Tue Oct 02, 2007 9:33 pm
by chris12689
How much would the refund be for TrackClip Pro? And, how would I go about returning it?
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Wed Oct 03, 2007 1:25 pm
by VincentG
We would refund the cost of the TrackClip Pro unit, when purchased in the bundle.
For more info, please email support, with your order number and decription of the issue.
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Mon Oct 08, 2007 5:49 pm
by chris12689
[quote=NaturalPoint - Vincent]We would refund the cost of the TrackClip Pro unit, when purchased in the bundle.[/quote]
Could you please find out how much that would be? Because, on my order form it lists it as being $39.95, but there is also a -$90 promotional coupon, so I don't know what it would equate out to.
Thank You
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Mon Oct 08, 2007 5:51 pm
by VincentG
I will check with the sales department.....
The $39.95 price, is the default listing before any coupons are attached, or discounted off the order.