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Re: no data
Posted: Mon Oct 20, 2008 6:13 pm
by defi4nt
Ok, I think after the update something changed in the settings and I had to go in and check Light Filtering and THEN change it from 130 down to 40 and WALLA!
Re: no data
Posted: Tue Oct 21, 2008 12:43 pm
by VincentG
Are you using the TrackClip Pro, or the Track Clip, with the camera?
When looking at the different profiles, what do you have them set for (TrackClip pro, or Vector (TrackClip)?
Re: no data
Posted: Fri Oct 24, 2008 4:57 pm
by D4962
Ok, well this is getting to me....
# Shipping Box
# TrackIR 4:PRO device
(device has 5.5 ft. USB cable)
# 1 Black TrackClip
# 1 Software CD-ROM
# Electronic User's Manual
# Quick Start Guide
is the set that I got.
It never usually takes me long (restarting, constantly unplugging and plugging the USB in) but today I've been at it for an hour trying to get the thing to detect itself. I uninstalled, and installed again, and now it won't do anything, alot worse then before!
I always get the message that i need a Hi-speed USB port, but the on the options it gives me that are High speed on mine, are all of my USB ports. So I've got no idea.
I have the tracking set to Vector, but have also tried TrackClip Pro, and Dot, but still nothing, cant track anything if the thing doesn't detect itself most of the time.
Re: no data
Posted: Sun Oct 26, 2008 12:55 am
by D4962
Is this not a Support Forum? I don't seem to be getting any reply's to try idea's and try and get this thing to work, cause I didn't want to pay $330 total, for a product that doesn't seem to work correctly!
Re: no data
Posted: Mon Oct 27, 2008 2:36 am
by D4962
So, why put phone numbers on the Contact Sites if we can't use those Numbers in Australia? anyone have a number i can ring, (and use) in this country, seeing though Forums arent that helpful.
Also, info on how to get a 100% refund.
Re: no data
Posted: Mon Oct 27, 2008 3:02 am
by D4962
Doesnt work on Laptop either.
Re: no data
Posted: Mon Oct 27, 2008 12:00 pm
by VincentG
Please forgive the delay, as we do not have a forum moderator working on the weekends.
As for the detection issues, if it is not working/detecting on more than one system, then we are more than likely looking at a hardware issue.
If purchased thru NaturalPoint direct, please email support, with camera serial number, and nature of the issue. If purchased locally (Australia) please contact the Place of Purchase.