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Re: problem: screen freezes
Posted: Thu Sep 16, 2010 5:35 pm
by jef
Nothing
Re: problem: screen freezes
Posted: Fri Sep 17, 2010 12:41 pm
by VincentG
So the device redetects, after moving USB ports, but doesn't respond?
Re: problem: screen freezes
Posted: Fri Sep 17, 2010 4:19 pm
by jef
No, the screen remains completely frozen. The computer and smartnav don't react to any comands.
Re: problem: screen freezes
Posted: Fri Sep 17, 2010 5:06 pm
by VincentG
OK, so the whole PC is locking up, and this doesn't occur, if the SmartNAV software is not running?
Re: problem: screen freezes
Posted: Fri Sep 17, 2010 6:22 pm
by jef
Only while Smartnav is running.
Re: problem: screen freezes
Posted: Mon Sep 20, 2010 1:44 pm
by VincentG
Does this occur, if the software is running, but the hardware is not plugged in?
Re: problem: screen freezes
Posted: Sat Oct 09, 2010 3:35 am
by jef
No.
And when the software is running and the screen freezes the lights of the smartnav hardware turn off.
Re: problem: screen freezes
Posted: Mon Oct 11, 2010 2:20 pm
by VincentG
Do you have access to an external USB hub, with it's own power supply?
Re: problem: screen freezes
Posted: Sat Oct 16, 2010 10:29 am
by jef
Yes, but it makes no difference.
Re: problem: screen freezes
Posted: Sat Oct 16, 2010 2:50 pm
by dkehler
In the past when I had problems with my SmartNav, I have used a free program called USBDeview to remove all previous instances of plugging the device into different USB ports. This fixed the issues for me, although they do not match your description exactly.
You seem like a technically savvy user, but obviously, you should use this at your own risk.
http://www.nirsoft.net/utils/usb_devices_view.html