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thank you, see if it happens anymore.

everything seems to be working now. thank you

thought it worked but got same error on reboot this morning.

Would it be possible to include a screenshot of the error, as well as a screenshot of your device manager? I would like to get some more information to help us in tracking down this issue. So far we have not been able to recreate it at our offices.

ok, could you please tell me how to take a screenshot & how i should send the info to you?

i found out how to do screenshot. is jpg format ok? how do i send the shots to you?

sorry, i'm an idiot sometimes!! didn't see the email address.

Hello Mike,

I've had the same problem with the "you can't run both track IR and SmartNAV at the same time" error message on start-up and reboots. I followed the instructions you gave ajporr with the same result, that is it went away for a while and eventually came back. Now I get the error message every time I boot the computer.

I'm using a SmartNAV 4: AT (S/N 76290), version 3.20.037.2, with the dwellclicker option.

Could you post the answer in the forum for others to see?

Thanks for your help in advance�

Two quick questions:

1: Does the device appear properly in the device manager?
2: Have you tried on another computer? What happens?

Hello again Mike,

1: it appears properly in device manager to me, I can expand "NaturalPoint devices" and access properties etc for "NaturalPoint SmartNAV 4".

2: yes, I've tried it on another computer and everything works fine.

It was working properly with no errors until 6 months ago.