TrackIR Crashing on Startup

[Prospero]

It's always been like this, I've only had it for a few weeks. It takes around 5-20 times running it to start without crashing, but once its up and running it works a treat.

[jolsonsalem]

Can you try renaming the TIRViews.dll and see if it still crashes on start up?

[Prospero]

That works 100%, well five times out of five which was previously unheard of. I assume the dll does have a valid purpose so something else might have problems, but its certainly fixed the problem! Good job

[jolsonsalem]

The TIRViews.dll contains methods for injecting views into FSX and a few other titles. Depending on what titles you play you may run into issues, but it will help our developers narrow down what is happening.

[Prospero]

Not a problem for me, I only really use ARMA2 and Take On Helicopters at the moment but I'm a very happy customer now. If you need any more help with this issue just let me know

[Scott434]

[quote=Prospero]I get the Windows Dialogue box 'TrackIR 5.2.0.100 has stopped working' [/quote]

I have the same problem.

[jolsonsalem]

Do you have any log entries in Event Viewer?

[Groundhog]

Same problem here as well. Only bought it last week and has been the same since first installed. Heres the error log Apologies if its more than needed...Triple buffering is selected off as global option

Version=1
EventType=BEX
EventTime=130046336348724331
ReportType=2
Consent=1
UploadTime=130046336349192332
ReportIdentifier=700d832c-7067-11e2-9389-14dae91b9a24
IntegratorReportIdentifier=700d832b-7067-11e2-9389-14dae91b9a24
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=TrackIR5.exe
Sig[1].Name=Application Version
Sig[1].Value=5.2.0.100
Sig[2].Name=Application Timestamp
Sig[2].Value=50d2227d
Sig[3].Name=Fault Module Name
Sig[3].Value=TIRViews.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=3.3.39.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=50d2218e
Sig[6].Name=Exception Offset
Sig[6].Value=00005bd2
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=8f57
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=8f576e02d4f9fa20886d32d3ed351da3
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8f57
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=8f576e02d4f9fa20886d32d3ed351da3
UI[2]=C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
UI[3]=TrackIR 5.2.0.100 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.1.1.2\Definitions\BASHDefs\20130116.013\UMEngx86.dll
LoadedModule[5]=C:\Windows\system32\OPENGL32.dll
LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[7]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[8]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[9]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[10]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[11]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[12]=C:\Windows\syswow64\GDI32.dll
LoadedModule[13]=C:\Windows\syswow64\USER32.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\system32\GLU32.dll
LoadedModule[17]=C:\Windows\system32\DDRAW.dll
LoadedModule[18]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[19]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[20]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[21]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[22]=C:\Windows\syswow64\ole32.dll
LoadedModule[23]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[24]=C:\Windows\system32\dwmapi.dll
LoadedModule[25]=C:\Windows\system32\DINPUT8.dll
LoadedModule[26]=C:\Windows\system32\VERSION.dll
LoadedModule[27]=C:\Windows\syswow64\WININET.dll
LoadedModule[28]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[29]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[30]=C:\Windows\syswow64\iertutil.dll
LoadedModule[31]=C:\Windows\syswow64\urlmon.dll
LoadedModule[32]=C:\Windows\system32\MSIMG32.dll
LoadedModule[33]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[35]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[36]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[37]=C:\Windows\system32\oledlg.dll
LoadedModule[38]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[39]=C:\Windows\syswow64\NSI.dll
LoadedModule[40]=C:\Windows\system32\WINNSI.DLL
LoadedModule[41]=C:\Windows\system32\snmpapi.dll
LoadedModule[42]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[43]=C:\Windows\system32\OLEACC.dll
LoadedModule[44]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a06b\gdiplus.dll
LoadedModule[45]=C:\Windows\syswow64\IMM32.dll
LoadedModule[46]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[47]=C:\Windows\system32\WINMM.dll
LoadedModule[48]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[49]=C:\Windows\system32\uxtheme.dll
LoadedModule[50]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[51]=C:\Windows\system32\rsaenh.dll
LoadedModule[52]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[53]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[54]=C:\Windows\system32\msiltcfg.dll
LoadedModule[55]=C:\Windows\system32\msi.dll
LoadedModule[56]=C:\Windows\SysWOW64\SFC.DLL
LoadedModule[57]=C:\Windows\system32\sfc_os.DLL
LoadedModule[58]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[59]=C:\Windows\system32\nvoglv32.DLL
LoadedModule[60]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[61]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[62]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[63]=C:\Windows\system32\ntmarta.dll
LoadedModule[64]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[65]=C:\Windows\system32\RICHED20.DLL
LoadedModule[66]=C:\Program Files (x86)\NaturalPoint\TrackIR5\Styles\TrackIR.cjstyles
LoadedModule[67]=C:\Windows\SysWOW64\ieframe.dll
LoadedModule[68]=C:\Windows\system32\Secur32.dll
LoadedModule[69]=C:\Windows\system32\profapi.dll
LoadedModule[70]=C:\Windows\system32\dnsapi.DLL
LoadedModule[71]=C:\Windows\system32\RASAPI32.dll
LoadedModule[72]=C:\Windows\system32\rasman.dll
LoadedModule[73]=C:\Windows\system32\rtutils.dll
LoadedModule[74]=C:\Windows\system32\sensapi.dll
LoadedModule[75]=C:\Windows\system32\mswsock.dll
LoadedModule[76]=C:\Windows\System32\wshtcpip.dll
LoadedModule[77]=C:\Windows\System32\wship6.dll
LoadedModule[78]=C:\Windows\system32\rasadhlp.dll
LoadedModule[79]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[80]=C:\Windows\system32\NLAapi.dll
LoadedModule[81]=C:\Program Files (x86)\NaturalPoint\TrackIR5\NPClient.dll
LoadedModule[82]=C:\Program Files (x86)\NaturalPoint\TrackIR5\TIRViews.dll
LoadedModule[83]=C:\Windows\system32\MFC42u.dll
LoadedModule[84]=C:\Windows\system32\ODBC32.dll
LoadedModule[85]=C:\Windows\system32\msvcp60.dll
LoadedModule[86]=C:\Windows\system32\odbcint.dll
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=TrackIR 5.2.0.100
AppPath=C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe

[jolsonsalem]

Can you email me at jeff@naturalpoint.com, I'd like to set up a time when we can do a remote session and take a look at what is going on. This is a new issue that has been popping up and there are a few things I'd like to try.

[Groundhog]

Can do though I'm a bit loathe to allow remote access

What has worked for me is using ver 5.2 final instead of 5.2.1 final.

It ran 10/10 times yesterday which I class as a winner