forums.naturalpoint.com

Vincent,

With due respect, this situation with the "broken neck" syndrome is neither isolated nor rare. In fact, I know of no Track IR 4 customer who is not experiencing this problem when looking to the side and down, the device suddenly shoves the view straight down and freezes there.

Prior to this beta, in nearly six months of using the product regularly this never happened. With the beta, it happened from day one, and even with the latest beta, it keeps happening, but at a slightly less frequent rate.

Now, honestly, there may be good reason you keep asking for serial numbers, screen shots, etc. et al. However, to your customers, the appearance is that you have had more than enough information given to you. All of us -- and I mean all of us, have experienced the same bug.

There is a flaw here, Vincent, and it is affecting all of your customers. It is time to fix it. Frankly, I cannot believe you have not replicated this problem yourself. It happens so often, so routinely, and so predictably, that it is impossible that it hasn't been replicated in your own testing.

I've enjoyed your product, Vincent, but frankly it is time to stop asking each individual customer for the same exact feedback each and every time this issue has been presented to you. The issue has been presented to you ad nasieum.

This needs to be fixed, please.

Ken Stallings

Sorry gents,but what is that- new function "True View" ?

True View discussed here...
http://forum.naturalpoint.com/showflat. ... #Post20614

Dear Ken,

I am not disagreeing with you that there could be an error in the software that needs to be resolved. I have fowarded the information on to the development team, and they are looking into it. The issue is that I have only been able to reproduce the issue once, and that was while doing something else completely unrelated. I have never been able to reproduce the effect after recentering the view.

Again, I am not trying to ingore it, and it is being looked into.

I appreciate your reply, Vincent.

My own experience is fortified by the shared experiences of the members of Sim-Outhouse who also use Track IR 4. Every one of us is experiencing this issue.

When you posted the information about the complete uninstallation and removal of current Track IR 4 and then installation of the new version, I thought perhaps it might be corruption in the upgrade.

However, another customer reported this did not help.

I remember that to get Track IR 4 to function, many of us had to implement a registry hack available off your website. Has this been looked at as a causal factor?

Ken

Not that I know of, but it is something to think about....