Front Status LED is showing incorrect color

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
Post Reply
curetzky
Posts: 26
Joined: Fri Feb 10, 2006 5:00 am
Location: Central New Jersey

Front Status LED is showing incorrect color

Post by curetzky » Thu Jan 26, 2012 12:52 pm

The Front Status LED is red but it appears to be working correctly. If I boot my system SmartNAV's FS LED is green. If I freeze the tracking (F9) then unfreeze the FS LED stays red but SmartNAV appears to work correctly.

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Front Status LED is showing incorrect color

Post by NaturalPoint - Mike » Thu Jan 26, 2012 2:41 pm

Hello -

Let's see if a quick reinstall of the software can set things right:

Unplug your camera, and uninstall the SmartNav software.
Download a new copy of the latest version of the SmartNav software, and save it to your desktop (note: do not run from the downloader).
Right click on the installer, and select "Run as administrator" (even if your account is an administrator) Finish the installation as normal, plug in your camera, and verify that drivers are properly installed via the device manager.
Run the software, and see if it works properly.

curetzky
Posts: 26
Joined: Fri Feb 10, 2006 5:00 am
Location: Central New Jersey

Re: Front Status LED is showing incorrect color

Post by curetzky » Thu Feb 02, 2012 3:01 pm

Thanks Mike that appears to have worked. Sorry for the delay in response but I had to get someone to help. Once SmartNAV in down I'm almost helpless due to my disability.
Thanks again.

curetzky
Posts: 26
Joined: Fri Feb 10, 2006 5:00 am
Location: Central New Jersey

Re: Front Status LED is showing incorrect color

Post by curetzky » Sat Feb 04, 2012 4:31 pm

Well...that didn't last long. It's back doing the same thing. When I freeze it the FS LED stays green. When I shut it down the FS LED stays green. Operation is OK.

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Front Status LED is showing incorrect color

Post by NaturalPoint - Mike » Mon Feb 06, 2012 2:00 pm

It doesn't seem likely, but there's always a chance that this could be due to a hardware issue. We can attempt to inspect the camera for you at our factory if you would like. Please email support@naturalpoint.com and reference this thread if you would like to set this up.

curetzky
Posts: 26
Joined: Fri Feb 10, 2006 5:00 am
Location: Central New Jersey

Re: Front Status LED is showing incorrect color

Post by curetzky » Thu Feb 09, 2012 3:07 pm

I found the problem but don't know the reason behind it. My office in the house and the middle bedroom must be on the same circuit or at least the outlet in question. If something is plugged into that outlet, happened to be a cell phone charger and cell phone, it causes the SmartNAV to act in a strange manner. Since I have left that outlet unused there hasn't been a problem.

curetzky
Posts: 26
Joined: Fri Feb 10, 2006 5:00 am
Location: Central New Jersey

Re: Front Status LED is showing incorrect color

Post by curetzky » Wed Mar 21, 2012 2:52 pm

Well this wasn't the answer. It got worse so bad the cursor was very jumpy and after putting into a different USB port it stopped working. I put it back into the original USB port and did a cold boot instead of a warm one. I'm keeping my fingers crossed but to this point it appears to be working. I don't want to have to send it to you because then I'm unable to use my computer. Update to follow.

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Front Status LED is showing incorrect color

Post by NaturalPoint - Mike » Thu Mar 22, 2012 12:42 pm

It might be something that would require repair. It appears that it's going in and out regardless of what conditions are occuring.

If you would like to find out about submitting an RMA for repair, and get warranty status or cost information, please email support@naturalpoint.com

Post Reply