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I just bought the trackir 5, serial number is 176146. I have windows 8 (But I am running the installer and the program in compatibility mode for windows 7), 64 bit system. I installed 5.1 Final software.

I plugged in trackir 5 and nothing happens except it pops up as an unknown device in device manager. I uninstalled that device. I unplugged the hardware. I rebooted twice. I uninstalled software, rebooted twice. Then tried to reinstall and still same issue. I did a system restore, and then did it all over again and I am still having the same issue. I have run the program as administrator. The software works, it just does not recognize my device and it does not turn on. I do not see any type of light turning on my device. Why is this not working for me?

When I am in device manager, and it has the unknown item, it allows me to install drivers from it. Is it possible to install the drivers directly to it from where ever the drivers are stored on the computer? Or is there a link where I can download just the drivers so I can save them to desktop and then enter them?

Hello -

I went ahead and made our Windows 8 thread sticky so more people could easily find it.

We are currently working on a solution for TrackIR and SmartNav functionality in Windows 8. The issue has been identified, and it's a matter of fixing, testing, and getting it released.

Please keep in mind, however, that this version of Windows 8 is still just a consumer preview, and Microsoft has not even released RC versions of their software, nor offered an RTM date. It's also worth noting that TrackIR software did work properly in the developer preview released several months ago, but that broke when they created the consumer preview.

While we're making every attempt we can within our power to have TrackIR available during the Windows 8 preview stage, due to the fact that it's essentially still not even a release candidate, things may change and break support here and there. For stability's sake, Windows 7 or earlier would be your best bet.