forums.naturalpoint.com

Bonjour,

Ma smartnav 4 ne fonctionne plus. Les diodes a l'int�rieur clignotes et elle bloque en no data ???? Le pilote est a jour et j'ai changer le cable d'alimentation mais le probl�me persiste. Ou pourrais-je la faire r�parer ? Merci d'avance,

hello,

My SmartNav 4 no longer works. The diodes inside a blinking and no data blocks in ??!!! The drivers are up to date and I change the power cable but the problem persists. Or could I get it fixed ? thank you

PS: I7 / SEVEN 64 / smartnav 4AT de 2008

Hello -

Let's try some installation troubleshooting:

Unplug your camera, and uninstall the SmartNav software.
Download a new copy of the latest version of the SmartNav software, and save it to your desktop (note: do not run from the downloader).
Right click on the installer, and select "Run as administrator" (even if your account is an administrator) Finish the installation as normal, plug in your camera, and verify that drivers are properly installed via the device manager.
Run the software, and see if it works properly.

If this does not work, I would recommend trying to install the device on another computer to verify that it is not working. If it does not, we can go ahead and arrange an RMA to attempt to repair the unit. You will need to email support@naturalpoint.com to set up an RMA for repair.