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HELP! I need a replacement!
Posted: Sat Apr 14, 2012 10:27 pm
by TzeffNL
I have the TrackIR 5 for only one week and while watching a video on YouTube, the thing with the 3 reflectors simply fell out of the clip!
Re: HELP! I need a replacement!
Posted: Mon Apr 16, 2012 9:21 am
by Seth Steiling
If you haven't already done so, please contact
support@naturalpoint.com to arrange for a replacement.
- Seth
Re: HELP! I need a replacement!
Posted: Thu Apr 19, 2012 8:24 pm
by TzeffNL
[quote=NaturalPoint - Seth]If you haven't already done so, please contact
support@naturalpoint.com to arrange for a replacement.
- Seth [/quote]
It's been three days and I haven't received a single reply from Customer Service!!!
Re: HELP! I need a replacement!
Posted: Fri Apr 20, 2012 2:06 pm
by NaturalPoint - Mike
Hello -
A reply was sent to you at 15:38 on 2012/4/18 (UTC -8:00). I have verified that no mail sending errors have occured. Have you checked spam folders to make sure that nothing was blocked?
The body of the email reads as such:
Hello �
Who did you purchase it from? Do you have the original order number? Also, what is your shipping address?
Please reply in email to
support@naturalpoint.com (do not post your address to the forums, as they are public).
Thanks -
Michael Board
Technical Support Manager
Re: HELP! I need a replacement!
Posted: Sat Apr 21, 2012 8:11 pm
by TzeffNL
Oops!
I've forgotten that I have another e-mail address!
Thanks for the assistance!
And sorry for my mistake!
Have a nice weekend!
"TzeffNL"