forums.naturalpoint.com

New computer
Win7 64
TrackIR 4 - worked perfectly for years in old computer.
Software Version 4.1 build 36
Program shows: No device detected
TrackIR device has red LED glowing lightly.
Program Manager USB controllers shows NaturalPoint trackir 4 with an exclamation point.

Device status reads:
Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

So, what's going on?

Never mind.

It seems it doesn't like certain USP ports on this computer. But, I found a couple it does like. :- /

After having to reinstall Windows 7 I had to install TrackIR again it would not recognize or see the device, I saw these errors:
When I looked at the window for TrackIR I noticed it said 'No device detected'
and when I went to Device Manager I noticed it said
“windows cannot verify the digital signature for the drivers required...”
It also said that when I would plug in the device and it would try to install the device.

The problem seemed to be that I installed TrackIR4 and then TrackIR5.
When I uninstalled TrackIR4 and 5 and then just tried to install TrackIR5 then it worked.

Hello,

Our driver is digitally signed. However, we have a few rare cases when windows thinks it is not digitally signed. I was able to get this to work by disabling digital signature enforcement. Here are the steps to do so:

1. During boot-up, continuously press <F8> to get to Advanced Boot Options. Note: On some systems, you need to first press <F2> to go into Boot Menu, then press <F8> to reach Advanced Boot Options.

2. When the menu appears, use the DOWN arrow key to scroll to “Disable Driver Signature Enforcement.”

3. Press <Enter>.

4. Continue the boot process.


Best Regards,