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The Trackclip pro construction is a joke
Posted: Fri Apr 19, 2013 9:04 am
by roads
I read about its fragility then I read that NP redesigned the trackclip pro. Minimal really almost no force was applied to the device and the joint broke. When I saw whats inside the joint I did not believe my eyes, it is two small 1 millimeter wide plastik pins you could break by just pushing them together with two fingers.
I have the Track IR for a month now and barely had the time to use it.
I am quite upset considering the price and the redesign.
Re: The Trackclip pro construction is a joke
Posted: Fri Apr 19, 2013 9:16 am
by NaturalPoint-Dustin
I am sorry your unit has malfunctioned. We are looking into the fragility issue. Please submit a ticket at:
help.naturalpoint.com
I would be more than happy to assist you with this.
Best Regards,
Re: The Trackclip pro construction is a joke
Posted: Thu Jun 06, 2013 7:08 pm
by LesZapata
This happened to me as well! It's so fragile and hard to keep it from unlatching!
I don't event want a replacement but I have no choice, I like the rest of the system.
Re: The Trackclip pro construction is a joke
Posted: Fri Jun 07, 2013 11:31 am
by NaturalPoint-Dustin
Hello,
Sorry to hear your TrackClip Pro has broken. I invite you to submit a ticket with us. I could check the warranty status of your TrackClip Pro.
Best Regards,
Re: The Trackclip pro construction is a joke
Posted: Mon Sep 09, 2013 4:38 am
by Mapi
This happened to me as well, after the first axis now the main axis too!
My clip is from 01-2013.
Re: The Trackclip pro construction is a joke
Posted: Tue Sep 10, 2013 11:00 am
by NaturalPoint-Dustin
Hello,
I invite you to create a ticket with us at:
help.naturalpoint.com
Regards,
Re: The Trackclip pro construction is a joke
Posted: Tue Dec 31, 2013 5:46 pm
by jamieh333
I agree with OP.
