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camera status log ?
Posted: Mon Jun 17, 2013 12:34 pm
by farstar
My cameras are show this in status log. Is this normal or do I have a problem?
red circle with X in it :camera dropped frame
yellow triangle : packet header crc fail
:invalid packet received
: packet length failed
Thank you in advance
Jack
Re: camera status log ?
Posted: Mon Jun 17, 2013 1:57 pm
by NaturalPoint-Dustin
Hi Jack,
I am sure we can figure out what is going on here. What cameras are you using? How many cameras do you have? Could you describe your setup?
Re: camera status log ?
Posted: Mon Jun 17, 2013 4:23 pm
by farstar
I am using 12 V100 R2 cameras. Cameras are set up with standard set up of proper length cables from natural point and 2 opti track hubs.
Re: camera status log ?
Posted: Mon Jun 24, 2013 4:52 pm
by farstar
So are you guys at natural point seeing this as well?
Re: camera status log ?
Posted: Tue Jun 25, 2013 10:54 am
by NaturalPoint-Dustin
Hi Jack,
There could be a number of hardware related issues affecting this from your USB port to the actual camera itself. I invite you to submit a ticket at help.naturalpoint.com and we can troubleshoot further via email or over the phone.
Best Regards,
Re: camera status log ?
Posted: Thu Jun 27, 2013 10:21 am
by farstar
Ok I will send in a report.
Re: camera status log ?
Posted: Mon Dec 02, 2013 10:12 am
by dbamerso
Was there a solution to this issue that can be shared here? We're seeing similar output in our logs and are trying to diagnose the problem.
dba